Wrong Google Account
Google Play subscriptions are tied to the Google Account that bought them.
Android
If you subscribed through Claude for Android, payment is handled on Android. Anthropic says the app can send you to Manage subscription, and Google Play also has its own subscription page.
Updated 2026-07-22. Independent guide. Verify inside your own Claude account, Apple, Google Play or Anthropic support before acting.
Google Play route
| Step | What to do | Proof to save |
|---|---|---|
| 1 | Open Claude for Android → initials top right → Billing → Manage subscription. | Subscription management screen. |
| 2 | Or open Google Play → Payments & subscriptions → Subscriptions → Claude. | The Google Account and Claude plan. |
| 3 | Tap Cancel subscription and confirm. | Cancellation confirmation and end date. |
| 4 | For refunds, active Android subscriptions may need Anthropic eligibility review; inactive historical Play payments may need Google Support. | Order ID, account email, cancellation screenshot. |
Common problems
Google Play subscriptions are tied to the Google Account that bought them.
Google Play explicitly says uninstalling an app does not cancel its subscription.
Anthropic says inactive historical Play Store payments may need Google Support instead.
Official sources
Anthropic, Apple and Google can change wording, steps and refund eligibility. These official links open in a new tab.