Sign in to the paid account
Use the email that appears on the Anthropic receipt. If you sign into a different account, the Billing screen may show Free.
Pro / Max
Cancel Claude Pro or Max on web or desktop.
If you subscribed on claude.ai or Claude Desktop, Anthropic says to open Settings > Billing and click Cancel. Pro and Max use the same cancellation path.
Updated 2026-07-22. Independent guide. Verify inside your own Claude account, Apple, Google Play or Anthropic support before acting.
Exact path
Web and desktop cancellation steps.
Open Settings
Click your initials or name in the lower-left corner and choose Settings.
Go to Billing
Navigate to Settings > Billing. Anthropic’s article says the Cancel button is there for web and desktop subscriptions.
Click Cancel and confirm
Follow prompts until you see the plan end date. Save the screenshot.
Keep using until end date
Cancellation takes effect at the end of the current billing period.
Cancel 24h early
Anthropic says cancel at least 24 hours before the next billing date to avoid the next charge.
Pro vs Max
The tier does not change the cancel path.
| Question | Answer |
|---|---|
| Is Max different? | No. Pro and Max cancel in the same place where the subscription was purchased. |
| Monthly vs annual? | Canceling stops renewal; access generally continues until the paid period ends. |
| What about invoices? | Billing FAQs say invoices are in Settings > Billing and emailed with the subject “Your receipt from Anthropic.” |
| Can I change billing date? | Anthropic says there is no direct way to change the billing date; cancel and resubscribe on the preferred date. |
FAQ
Quick answers.
Does canceling Pro or Max delete my chats?
No. Canceling moves the account back to Free after the period ends; account deletion is separate.
Why does Billing show Free after I paid?
Anthropic says to check if you logged in with a different email or if payment failed and the account was downgraded.
Official sources
Verify the live policy before canceling or requesting a refund.
Anthropic, Apple and Google can change wording, steps and refund eligibility. These official links open in a new tab.
Anthropic: cancel paid ClaudePro/Max cancellation paths for web, desktop, iOS and Android.support.anthropic.com ↗Claude pricing cancellation FAQPro, Max, Team, Enterprise cancellation notes and what stays after canceling.claude.com ↗Claude refund requestsRefund eligibility, support messenger steps, EEA/UK 14-day rule and app-store notes.support.claude.com ↗Claude billing FAQsInvoices, receipts, card updates, billing date and app-store billing separation.support.claude.com ↗Claude account deletionDifference between canceling a paid plan and deleting the account.support.anthropic.com ↗Claude support optionsHow Pro, Max, Team, Enterprise and free users reach support.support.claude.com ↗Apple subscriptionsCancel subscriptions managed by Apple.support.apple.com ↗Apple refund requestRequest a refund for App Store purchases.support.apple.com ↗Google Play subscriptionsCancel subscriptions managed by Google Play.support.google.com ↗