Wrong place
If Apple billed you, Anthropic did not process the payment. Use Apple for refunds.
iPhone
Cancel Claude on iPhone through Apple, not claude.ai.
If you subscribed through Claude for iOS, Apple handles the subscription and payment. The claude.ai billing page may not show a cancel button.
Updated 2026-07-22. Independent guide. Verify inside your own Claude account, Apple, Google Play or Anthropic support before acting.
Apple route
iPhone cancellation steps.
| Step | What to do | Proof to save |
|---|---|---|
| 1 | Open Claude for iOS → initials top right → Billing → Manage subscription. | Subscription page showing Claude. |
| 2 | Or open iPhone Settings → your name → Subscriptions → Claude. | The Apple subscription details. |
| 3 | Tap Cancel Subscription and confirm. | A screen showing Expires instead of Renews. |
| 4 | For a refund, use Apple’s refund request page. | Apple receipt and reason. |
Common problems
Why iPhone users get stuck.
Deleted app
Deleting Claude does not cancel the Apple subscription. Use iPhone Settings.
Wrong Apple ID
If Claude does not appear in Subscriptions, check the Apple ID on the receipt.
Official sources
Verify the live policy before canceling or requesting a refund.
Anthropic, Apple and Google can change wording, steps and refund eligibility. These official links open in a new tab.
Anthropic: cancel paid ClaudePro/Max cancellation paths for web, desktop, iOS and Android.support.anthropic.com ↗Claude pricing cancellation FAQPro, Max, Team, Enterprise cancellation notes and what stays after canceling.claude.com ↗Claude refund requestsRefund eligibility, support messenger steps, EEA/UK 14-day rule and app-store notes.support.claude.com ↗Claude billing FAQsInvoices, receipts, card updates, billing date and app-store billing separation.support.claude.com ↗Claude account deletionDifference between canceling a paid plan and deleting the account.support.anthropic.com ↗Claude support optionsHow Pro, Max, Team, Enterprise and free users reach support.support.claude.com ↗Apple subscriptionsCancel subscriptions managed by Apple.support.apple.com ↗Apple refund requestRequest a refund for App Store purchases.support.apple.com ↗Google Play subscriptionsCancel subscriptions managed by Google Play.support.google.com ↗