EEA / UK
Claude 14-day refund path for EEA and UK users.
Anthropic’s refund help says EEA and UK customers may receive a refund within 14 days of purchase and that refunds are prorated according to use.
Updated 2026-07-22. Independent guide. Verify inside your own Claude account, Apple, Google Play or Anthropic support before acting.
How to frame it
A 14-day request is a review path, not magic words.
| Question | What to include |
|---|---|
| Are you within 14 days? | Purchase date, charge date and request date. |
| Where did you buy? | Anthropic web, Apple or Google Play. App-store purchases follow the store path. |
| How much did you use it? | Anthropic says refunds are prorated according to use, so be accurate. |
| What do you want? | Cancel and refund, or refund review after cancellation. |
| What if denied? | Ask which policy, terms clause or billing owner controls the denial. |
Request wording
Keep it simple.
Hello, I am requesting a refund review for my Claude paid plan purchase under the EEA/UK 14-day refund path described in Claude support.
Charge date: [date]. Billing channel: [Anthropic web / Apple / Google Play]. Account email: [email]. I have canceled / would like to cancel the plan. My usage since purchase was [brief accurate summary].
Please review eligibility and confirm any prorated amount or policy reason if not eligible.
Official sources
Verify the live policy before canceling or requesting a refund.
Anthropic, Apple and Google can change wording, steps and refund eligibility. These official links open in a new tab.